How do I edit a group?
Go to the Group.
Click on the group name or click the ... button and select Edit.
Call settings
You can edit the group name.
You cannot change the group SIP address and domain.
Algorithm for distributing calls in a group
You can change the algorithm for distributing calls in a group.
While waiting for an operator to respond
All items are editable.
Setting up a hold
All items are editable.
Melodies and sound alerts
All items are editable.
Employees
You can edit the sequence if you have selected the Consistent call distribution algorithm.
To remove employees from the group, click the Delete button.
After making all the changes, click Save Settings.
